Evaluating and designing web site quality - Multimedia, IEEE
نویسندگان
چکیده
helps developers evaluate Web site quality from both owner and user viewpoints. It highlights elements that, when suitably combined, permit thorough site assessment and guide development. T here are many reasons to evaluate a Web site’s quality. The growth of ecommerce, for example, has made a company’s success more dependent on the quality of its Web site, whether its goal is commerce or content presentation. For every site, regardless of its mission or objectives, the competitor is only a link away, and attracting and keeping users becomes paramount. In this sense, a “high-quality” Web site is one that meets its owner’s and users’ requirements. The ISO defines quality as “the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs.”1 Two requirements for Web site evaluation emerge from this definition:
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